Desktop/Laptops

Overview

This section of the document refers to Desktop and Laptop systems. For mobile devices, please see the section below about Ignite.

For the best browsing experience, we recommend the following when using our online services:

Supported Operating Systems

DACdb & iMembersdb are only able to provide support for Operating Systems still receiving non-extended support from their vendors. For mobile devices, please see the section below about Ignite.

Recommended Resolution

1280 x 720 or greater

Internet Browsers

Due to the ever changing internet, browsers, and systems, DACdb & iMembersdb are only able to provide support for the latest Desktop browsers available:

  • Google Chrome
  • Safari
  • Firefox
  • Microsoft Edge

If you need to provide your browser and operating system to DACdb or iMembersdb, please visit https://whatismybrowser.org.

Internet Explorer

DACdb & iMembersdb are no longer able to provide support for any versions of Internet Explorer. For more information, click here.

Download a more recent version of your browser

Google Chrome

How to update:

  1. From the Chrome browser, click on the 3 dots next to your name in the top right portion of the browser.
  2. Click “Help”
  3. Click “About Google Chrome”If your browser needs updating, the automation will start that process for you. Follow the on-screen prompts to complete the update
Mozilla Firefox

How to update:

  1. If you installed Firefox from the Microsoft Store:
    1. Open the Microsoft Store
    2. Click “Get Updates.”
      If there is an update for Mozilla Firefox, follow the on-screen prompts to complete the update.
  2. If you installed Firefox directly from Mozilla:
    1. From the Firefox browser, click on the 3 lines on the right side of the Firefox toolbar.
    2. Go to Help
    3. Select “About Firefox.”
      Firefox will check for updates automatically. Follow the on-screen prompts to complete the update.
Apple Safari

How to update:

  1. If using Safari on a Mac, the browser will be updated automatically when you download the latest version of the Mac operating system.
  2. If using Safari on another device, please visit the help area on that device to update your version.
Microsoft Edge

NOTE: While Microsoft Edge is Chromium-based, we’ve found that complex features may not function reliably in Edge. For the best experience, we recommend using Google Chrome or Firefox. Use of Edge is at the user’s own risk.

How to update:

  1. In the browser, go to Settings and more…, then “Help and feedback,” “About Microsoft Edge” (edge://settings/help).
  2. If the About page shows an update is available, select “Download and Install.” Follow the on-screen prompts to complete the update.

Mobile Devices

DACdb & iMembersdb Mobile

The DACdb & iMembersdb Mobile apps are approaching their end-of-life and will soon be unsupported. This decision stems from an outdated platform, making continued maintenance economically unfeasible. Many districts and clubs have already successfully migrated to the Ignite Mobile App.For more information about Ignite, please contact our team at +1-364-999-6670, email [email protected], or schedule a meeting via our Calendly link.

Ignite Mobile App

DACdb & iMembersdb’s mobile app, Ignite, should work on most modern iOS and Android devices but here are some general requirements.

iOS compatibility: The app is compatible with the most recent iOS available, and as older versions are phased out by Apple, they will also become unsupported by DACdb & iMembersdb. Compatible with iPhone and iPad.

Android compatibility: The app is compatible with the most recent version of Android. As older Android versions are phased out, they will also become unsupported by DACdb & iMembersdb. Compatible with most modern Android phones and tablets.

App version: DACdb & iMembersdb are only able to provide support for the latest version of the Ignite Mobile App. Please check your device’s app store for the latest version.

  • Apple
    • Open the App Store on your device.
    • Tap the My Account button or your photo at the top of the screen.
    • Scroll down to see pending updates and release notes. Look for “Ignite by Member Minder Pro.”
    • If there is an “Update” button next to the app name, tapping on that button starts the update process. If the button says “Open,” this means you have the latest version installed on your device.
  • Android
    • Open the Play Store on your device.
    • At the top right, tap the profile icon.
    • Tap “Manage apps & device.”
    • Under “Updates available,” tap “See details.”
      • If you see “Ignite by Member Minder Pro” on the list, an update is available. Tap “Update” to start the update process.
      • If you do NOT see “Ignite by Member Minder Pro” on the list, you have the latest version installed on your device.

Contact Support

If you experience technical issues using DACdb & iMembersdb, please contact our support team for assistance at https://www.dacdbsupport.com/ or https://www.imemberssupport.com/.

Appendix 1

Internet Explorer 11 is no longer supported

With Microsoft ending support and updates for Internet Explorer 11, DACdb & iMembersdb users will need to switch to a new browser. While IE11 will still receive security updates, it will no longer get new features, functions, or bug fixes. This means popular online programs, including DACdb & iMembersdb, will eventually stop working on IE11, and our team will be unable to provide support for issues arising from its use.

We recommend downloading an alternative browser such as Microsoft Edge, Google Chrome, or Firefox. For more options and direct download links, please refer to our System Requirements article.

If you need to provide your Browser & Operating system to DACdb & iMembersdb, please visit https://www.whatsmybrowser.org

For any questions, please contact our support team. We’re here to help!